Disclaimer & Policies

 

Be aware that by undergoing a treatment with CACI Ultimate Clinic ('the clinic') you agree to the clinic's DISCLAIMER, which is publicly documented below. Also, make yourself aware of the clinic's POLICIES, which are also publicly documented below.

SERVICE POLICY

APPOINTMENTS

Contact the clinic by calling or text messaging to book all appointments. Any changes or cancellations to the booking must be advised at least 24 hours prior to arrival time via a call or text message. Late cancellations or changes will incur the full appointment fee unless the booking can be refilled.

RESTRICTIONS

Age

Comfort and safety of everyone in the clinic is important. Therefore babies, children and guests under the age of 18 are not allowed to accompany parents to appointments, make bookings, or otherwise stay in the facilities.

Stairs

Due to a staircase and lack of lifts, the clinic is unsuitable for wheelchairs, prams, bikes and heavy luggage, or for some elderly or mobility-impaired visitors.

TREATMENT POLICY

PREPARATION

Please arrive with clean skin. Men are recommended to shave the morning of their scheduled appoinment.

ARRIVAL

Please arrive 10 minutes prior to the scheduled appointment time. If late for a scheduled appointment we may need to shorten or cancel treatment but the full scheduled appointment fee may still apply.

HEALTH

At initial consultation, you must use the clinic provided consultation forms to disclose to the clinic your medical history, including any medical conditions, pre-existing injuries, infectious diseases, skin conditions, allergies and pregnancy. If health conditions have changed since first completing the forms, you must advise of the changes as soon as possible and absolutely prior to a treatment, to allow for necessary adjustments to be made.

Pleased check contraindications information (available on this website - linked to from applicable treatment pages) before booking.

Pregnancy and Breastfeeding

Due to increased sensitivity and various hormonal changes during pregnancy, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. Check with a doctor on your individual needs prior to booking any treatment. Due to manufacturers instruction treatments using equipment are contraindicated during pregnancy.

COMFORT

If at any time during services discomfort occurs, please alert the aesthetician/operator immediately.

PRIVACY POLICY

CACI Ultimate Clinic is committed to providing quality services to you and this policy outlines the clinic's ongoing obligations to you in respect of how your Personal Information is managed.

The clinic has adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which the clinic collects, uses, discloses, stores, secures and disposes of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information collected include: names, addresses, email addresses, phone and facsimile numbers.

How and why does the clinic collect Personal Information?

Personal Information is obtained in many ways including consultations, forms, telephone, email, the caciultimateclinic.com website, from online cookies, and other public sources. The clinic does not guarantee website links or policy of authorised third-parties.
The clinic collects your Personal Information for the primary purpose of providing services to you, providing information to clients and marketing activities. The clinic may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing list at any time by using the automated unsubscribe function or by contacting the clinic using email.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. From this list only health information will be used by the clinic for the primary purpose for which it was obtained, or for the secondary purpose that is directly related to the primary purpose, with your consent only, or else where required by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, the clinic will take reasonable steps to destroy or permanently deidentify your Personal Information.

Access to your Personal Information

You may access the Personal Information the clinic holds about you and update and/or correct it. If you wish to access your Personal Information, please contact us. The clinic will not charge any fee for your access request. In order to protect your Personal Information the clinic may need to require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to the clinic that your Personal Information is up to date. The clinic will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information the clinic has is not up to date or is inaccurate, please advise of required changes to your Personal Information as soon as practicable so the clinic can update its records and ensure the continued provision of quality services to you.

DISCLAIMER

CACI Ultimate Clinic is not a medical centre - therefore it cannot and does not offer advice regarding the suitability or appropriateness of any of CACI Ultimate Clinic's treatments for any medical condition, or compatibility with any prescription or professionally administrated medication. CACI Ultimate Clinic can refuse you treatment if it deems that any of your medical conditions may cause harm to you, the clinic's staff or other clients of the clinic.

Any information provided by CACI Ultimate Clinic (including from its website (caciultimateclinic.com) and/or owner(s) and/or employee(s) and/or agent(s) - in person or via any correspondence) should not be construed as a substitute for professional medical advice. CACI Ultimate Clinic's treatments may improve certain medical skin conditions however CACI Ultimate Clinic's information on treatments to do with medical conditions are not medical advice.

You release CACI Ultimate Clinic (including its owner(s) and/or employee(s) and/or agent(s) and/or third-party provider(s)) from all responsibility and all liability for any death, injury, loss, delay, inconvenience or damage caused by any treatment or circumstance due to treatment, even if you provide CACI Ultimate Clinic with 'medical clearance' from a medical practitioner allowing the treatment, or if you misrepresent or fail to disclose to CACI Ultimate Clinic your medical conditions or changes to your medical history prior to any treatment.